- Job closed -

Site Management Support Manager (CCCM) (multiple positions)
Danish Refugee Council
 Supervisor: Area Manager
 Duty Station: Various in Gedaref State
 Closing Date: 31 Jan 2022


Overall purpose of the role: The SMS Manager is responsible for the coordination of assistance and services at camp level in coordination with relevant camp authorities. This entails building effective collaboration with a diversity of stakeholders, ranging from refugees, community representatives, humanitarian partners, host communities and local authorities.

 Duties and responsibilities:


  • Responsible for establishing and maintaining coordination amongst the camp actors, including government representatives, UN agencies, international NGOs and national NGOs and other service providers and refugee groups by supporting the camp in charge in existing coordination mechanisms.
  • Responsible for the overall day to day management of DRC’s site management support activities and directly manage the staff members as listed above, including coaching, co-ordination between staff, timely recruiting and tracking of team progress. 
  • Compiling relevant Camp information - writing weekly and fortnightly reporting as required. Update any tools used for coordination purposes or information management as required.
  • Assist in monitoring, in close collaboration with Protection, Shelter & Site Operations: all technical work carried out in the camp setting, including water, sanitation and hygiene activities, construction activities, and any other activities implemented by DRC, as well as the activities of other organisations. Ensure all activities respect international standards for each sector. Assist in supporting information gathering and participatory assessments undertaken within the camp. 
  • Support governmental focal points and UNHCR in leading the emergency preparedness and response on camp level including, planning, reporting, assessments, coordination, messaging, relocations and any other relevant activity.
  • Supervises the organization and coordination of capacity building initiatives for community groups, safety unit volunteers, Site Management Support volunteers on emergency preparedness and response. 
  • Works with Protection, Shelter & Site development teams in the enhancement of key relationships with camp and government leaders to ensure smooth communication, activity implementation, data collection, and community outreach. 
  • Support and aid in the design of camp governance structures
  • Oversee and support the community mobilization team in the development and support of the different representative committees and community groups, including facilitating the formation of new groups, coordinating meetings and workshops, implementing training and community interventions. 
  • Supervise the implementation of community led projects. 
  • Ensure accountability through prompting access to static FCRM, mobile FCRM and information sharing with the community and service providers.
  • Represent the DRC in external forums as requested by the supervisor. 
  • Provide feedback regarding work plans, contingency plans and general programme implementation.
  • Assist in working with HR department in all HR related issues in the camp. 
  • Assist with all procurements and logistical arrangements associated with the Camp, in collaboration with DRC procurement and logistics staff.

Team Management: 

  • Manage the SMS team in the field and directly supervises the SMS team leader,  and officers. 
  • Provide technical support to the teams. 
  • Conduct performance reviews and support the team in identifying gaps, areas of development including capacity building plans. 
  • Conduct regular team meetings. 
  • Recruit staff members as needed. 

Project implementation: 

  • Contribute to project development and ensure refugees needs are reflected in the project design stage. 
  • Contribute to the development of budgets. 
  • Contribute to donors reporting requirements and ensure all data is collected and indicator tracking tools are updated regularly. 
  • Ensure project activities are implemented on time and in a quality manner in the camp. 
  • Ensure all expenditures are done following DRC’s finance rules and regulations. 
  • Contribute to evaluations carried out to measure impact and necessary changes aiming at improving DRC’s interventions and capturing lessons learnt, best practises and implementation of changes. 

 Minimum Qualification, Skills and Experience Required:

  • 5 years of experience in INGOs, specifically in complex emergency contexts and project management.
  • Experience managing teams preferably in an emergency context. 
  • Substantial experience operating in a refugee camp environment, preferably undertaking Camp Management activities.
  • Knowledge of logistics and procurement processes required.
  • Ability to work with large, multi-cultural people in a changing environment.
  • Experience in working with national partners, local/government authorities, and UN organisations. 
  • CCCM Global Cluster ToT qualified (highly desirable)



  • Advanced university degree would be an advantage.



  • Fluency in English.
  • Fluency in Arabic would be an advantage


Key stakeholders:

  • DRC Sector Managers, Area Manager, Support Services
  • UNHCR CCCM focal points
  • Government actors

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit drc.ngo/about-us/job-and-career/support-for-job-seekers.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply!




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