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Senior Registration Assistant (UNOPS)/ Kassala

The United Nations High Commissioner for Refugees is seeking for qualified candidate to fill the following post:

 Type of Contract: UNOPS Individual Contractor
 Section/Unit: Protection Unit
 Grade Level: LICA 5
 Duty Station: Kassala
 Duration: one year
 Closing Date: 15 Dec 2021


The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analyzing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.



 Duties and responsibilities:

-             Assist in the implementation of registration strategies and methodologies for POC.

-             Conduct registration interviews when required in accordance with registration standards and guidance.

-             Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.

-             Maintain accurate and up-to date records and data related to all individual registration cases.

-             Identify persons with specific needs and ensure timely referral to protection follow-up as required.

-             Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.

-             Draft correspondence and reports relating to registration activities in the Operation, when required

-             Provide statistics and draft reports related to registration data, as requested.

-             Act as interpreter and translator when needed.

-             Refer cases to other units within the office and to implementing partners as necessary.

-             Draft and submit reports and statistics related to registration.

-             Perform other related duties as required.     




 Minimum Qualification, Skills and Experience Required:

a. Education 

  •       Minimum High School Diploma



b. Work Experience

- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher      


c. Key Competencies



Core Competencies:



Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation


Managerial Competencies:

Managing Performance

Managing Resources

Empowering and Building Trust

Judgement and Decision Making



Cross-Functional Competencies:

Planning and Organizing

Analytical Thinking

Stakeholder Management



Only short listed candidates will be notified.

Female candidates are strongly encouraged to apply

Candidate Assessments may include a written examination followed by a Competency Based Interview.


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