Important note: UNITAMS will only accept properly completed and signed Personal History Form (P.11) received before closing date. Please submit your application on the attached P.11 ONLY.  Other UN P.11 formats, incomplete P.11, CV and Resume will not be accepted, nor will late submissions after closing date.

This position is locally recruited open for Sudanese nationals only.

UNITAMS will not provide accommodation to locally recruited staff.

UNITAMS is equal employer for men and women. Female candidates are strongly encouraged to apply.

Responsibilities:

Within the limits of delegated authority, the Information Technology Assistant will be responsible for performing the following duties:

Desktop Administration and Configuration

• Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
• Assist in performing software distribution updates, scripting, testing and support.
• Performs research into new versions of centrally supported software and performs beta testing, production rollout and postproduction support.
• Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
• Maintains and updates files (electronic and paper) and internal databases.
• Performs other related duties as required.

Server Operations and Administration

• Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Assists in routine administration, operation, technical support, and monitoring of server systems.
• Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Performs routine 24x7 operations of assigned systems.
• Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems and produce pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration.
• Performs other related duties as required.

Service Installation and Support

• Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
• Attempts to resolve as many problems calls or service requests on initial contact.
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.

• Provides basic training to end-users on the use of standard systems.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
• Escalates problems to the appropriate parties in accordance with established procedure;
• Detects problem patterns and recommend solutions.
• Keeps abreast of developments in technology both in the UN and in the industry in general.
• Performs other related duties as required.

Procurement and Logistics

• Receives, unpacks, and inspects all incoming assets.
• Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
• Obeys and enforces all security procedures.
• For stock purchases under $1000, solicits multiple bids from various vendors.
• Troubleshoots, cleans, and repairs/rebuilds equipment.
• Performs hardware and software configuration in accordance with established procedure.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
• Monitors inventory levels and alert supervisor when low thresholds are reached.
• Keeps abreast of developments in technology in the UN and in the industry in general.
• Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
• Performs other duties as required.

Service Coordination

• Receives and logs service requests in the automated request management system.
• Creates and assigns work orders in accordance with established procedure.
• Liaises with other areas of ICT to facilitate completion of service requests.
• Provides advice to clients regarding standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction.
• Escalates problems encountered to the supervisor.
• Performs filing and record-keeping tasks for the unit.
• Keeps abreast of latest standards and technology.
• Performs other duties as required.

Education:  High school diploma or equivalent.  Certifications in other supplemental academic qualifications in Information Systems is desirable.

Work Experience: A minimum of five years of progressively responsible experience in information technology or related area is required.

Experience in working in a large multicultural team at country, regional and global levels is desirable.

Experience in the United Nations field mission or a comparable international organization is desirable.

Experience in the management of ICT assets is desirable.

Experience in Umoja or similar ERP related to the procurement of ICT hardware and software is desirable.

Languages:

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Fluency in Arabic is required.

UN CORE VALUES AND COMPETENCIES

Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Technological Awareness: Keeps abreast of available technology; Understands applicability and limitations of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.

Assessment:

Evaluation of qualified candidates may include a written assessment followed by a competency-based interview.

• Applicants must accurately complete, update, sign and date the attached United Nations Personal History form (P.11) and forward the duly completed signed P.11 copy by e-mail to: unitamsrecruitment@un.org

• Applicants should indicate COPY UNITAMS-JO-Elfasher-2021-52 – Information Technology Assistant in the SUBJECT line of the email when submitting their signed P.11 form. UNITAMS will not consider any applications which are not received directly in the VA mail box. Incomplete P.11 will not be accepted.

• Please note that any information provided on the P.11 form will be considered binding.

• The selected candidates will be subject to a reference checks to verify the accuracy of the information provided in the P.11 form.

• Only applicants who are short-listed will receive an acknowledgement within two weeks from the deadline indicated on the VA.

Qualified female candidates are highly encouraged to apply.

 Download UNITAMS P11 Supplementary Sheet