Information and Communication Technology (ICT) Supervisor Medecins Sans Frontieres Belgium
Médecins Sans Frontières (MSF) translates to Doctors without Borders. We provide medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare. Our teams are made up of tens of thousands of health professionals, logistic and administrative staff - bound together by our charter. Our actions are guided by medical ethics and the principles of impartiality, independence and neutrality. We are a non-profit, self-governed, member-based organisation.
MSF was founded in 1971 in Paris by a group of journalists and doctors. Today, we are a worldwide movement of nearly 65,000 people.
Duration:
6 months (Renewable subject to probationary evaluation)
Closing Date:
08 Feb 2023
Background:
Main Purpose
Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.
Duties and responsibilities:
Accountabilities
Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
Minimum Qualification, Skills and Experience Required:
Requirements
Education
Mandatory: Sudanese secondary high school education/certificate, and formal technical training. Certifications in the domain would be an asset,
University degree in information technology (IT) or relevant social sciences degree will be preferred
Experience
Mandatory: proven working experience in ICT or technical functions
Candidates with more than 3 years will be preferred
Candidates with NGOs work experience will be preferred
Mandatory: Arabic & English; read, write & spoken
Mandatory: Practical experience with installing and maintaining systems is required
Candidates with Network, Security and Helpdesk experience will be preferred.
Mandatory: availability to travel between Khartoum and projects
Relevant certifications will be required
Candidates with Interpersonal and written and verbal communication skills will be preferred
Application Requirements:
Interested candidates are requested to send the following applications documents; (Updated CV, Educational certificates, work experience certificates, previous employers’ references and copy of their national ID) to:
MSF Belgium, Street 27, House 14, Amarat, Khartoum
OR
To apply online here
NOTE:Only shortlisted people will be contacted for the preliminary written test
Please note that MSF-Belgium will Only accept applications and CV submitted in English language.
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