Provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity. In addition to regular monitoring of the company ERP system.

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to  staff service issues and requests by providing technical support across the company via phone, in person, or electronically
• Implement, monitor and upgrade computer anti-virus and malware protection systems.
• Setup email accounts for new employees and manage existing emails in accordance with the company email policy.
• Make sure that the company ERP system runs efficiently by coordinating externally with the ERP Vendor and internally with different departments.
• Purchase IT peripherals for the company & Follow up with Suppliers and finance to settle the invoices.
• Keep documentation for laptops, computers, printers and scanners for asset management operation purposes and monitor cartridges / toners supply level to ensure that backup quantities are always available.
• Educating coworkers about network security and best practices for computer usage.
• Ensuring that company data storage is safe and secure.
• Install and configure wireless networking equipment

Qualifications / Experience:

• Abachelor's degree in computer science or related technology field is preferred
• 1-3 years of relevant experiencein ITtechnical support.
• Advanced knowledge in MS Office packages.
• Experience with ODOO ERP Systems (preferable).
• Advanced Computer Literacy knowledge - can look up computer specs, troubleshoot computer problems and repair software issues.

Knowledge and Skills required:

• Technical understanding, Strong analytical, diagnostic, and problem-solving skills.
• Critical Thinker can think outside the box
• Data processing
• Networking knowledge
• Presenting technical information
• Good organization, time management and prioritization
• Efficient troubleshooting abilities
• Effective communication skills, including speaking, writing and active listening

Personal attributes:

• Integrity and ethics ( the ability to behave in an honest and trustworthy manner)
• Dependability(does not need to be told what work to do once you are acclimated to the work)
•  Highly Attention to Detail
• Cooperation
• Stress Tolerance(Ability to work under pressure , after work hours and handle multiple problems simultaneously)
• Personable, professional Attitude.
• Maintain a positive attitude and work with other people
• Quick learner ( be able to work without any assistance)
• Flexibility and adaptability