IT Specialist
 No. of Post: 1
 Duty Station: Khartoum
 Closing Date: 10 August 2020


Provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity. In addition to regular monitoring of the company ERP system.

 Duties and responsibilities:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to  staff service issues and requests by providing technical support across the company via phone, in person, or electronically
  • Implement, monitor and upgrade computer anti-virus and malware protection systems.
  • Setup email accounts for new employees and manage existing emails in accordance with the company email policy.
  • Make sure that the company ERP system runs efficiently by coordinating externally with the ERP Vendor and internally with different departments.
  • Purchase IT peripherals for the company & Follow up with Suppliers and finance to settle the invoices.
  • Keep documentation for laptops, computers, printers and scanners for asset management operation purposes and monitor cartridges / toners supply level to ensure that backup quantities are always available.
  • Educating coworkers about network security and best practices for computer usage.
  • Ensuring that company data storage is safe and secure.
  • Install and configure wireless networking equipment

 Minimum Qualification, Skills and Experience Required:

Qualifications / Experience:

  • Abachelor's degree in computer science or related technology field is preferred
  • 1-3 years of relevant experiencein ITtechnical support.
  • Advanced knowledge in MS Office packages.
  • Experience with ODOO ERP Systems (preferable).
  • Advanced Computer Literacy knowledge - can look up computer specs, troubleshoot computer problems and repair software issues.


Knowledge and Skills required:

  • Technical understanding, Strong analytical, diagnostic, and problem-solving skills.
  • Critical Thinker can think outside the box
  • Data processing
  • Networking knowledge
  • Presenting technical information
  • Good organization, time management and prioritization
  • Efficient troubleshooting abilities
  • Effective communication skills, including speaking, writing and active listening


Personal attributes:

  • Integrity and ethics ( the ability to behave in an honest and trustworthy manner)
  • Dependability(does not need to be told what work to do once you are acclimated to the work)
  •  Highly Attention to Detail
  • Cooperation
  • Stress Tolerance(Ability to work under pressure , after work hours and handle multiple problems simultaneously)
  • Personable, professional Attitude.
  • Maintain a positive attitude and work with other people
  • Quick learner ( be able to work without any assistance)
  • Flexibility and adaptability

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