The Regional Center for Training and Development of the Civil Society (RCDCS) is none for profit Sudanese capacity development center. RCDCS was registered in February 2013 under the National Council for Training in Sudan. RCDCS worked for 6 years- from 2006 to 2013- under the name of the Institute for Development of the Civil Society (IDCS), which has been upgraded in mission and coverage to be RCDCS. RCDCS is established to contribute to the development of a viable and vibrant civil society, which plays an effective role in the democratic transformation and sustainable development of Sudan.

Since its inception RCDCS contributes to the process of peace and development in Sudan through implementation of programs and projects that focus on management of diversity and respect to different cultures, promotion of dialogue, and development of relationships in a process that contributes to empowerment of the Sudanese communities, especially the grassroots communities. RCDCS believes that building trust and relationship is vital to achievement of peace and inducement of development in Sudan.

The IT Support officer maintains the computer networks of the organization, providing technical support and ensuring the whole organization runs smoothly. IT Support monitors and maintains the organization’s computer systems, installs and configures hardware and software, networks; and solves technical problems.

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the organization (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members

Person Specifications and Qualification:

Qualifications:

S/He should has a degree in Computer Science, Computing, business systems engineering, computer networking and hardware, business information technology, or any relevant fields,

Skills

The IT officer will need to show evidence of the following skills:

• the ability to think logically,
• a good memory of how software and operating systems work
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• the ability to work well in a team
• Excellent problem solving skills
• A strong customer focus,
• An ability to stick to strict deadlines,
• the ability to prioritize your workload and to delegate tasks,
• A keen eye for detail,

Work experience:

Minimum work experience of 3 years in similar positions is essential.