APS is a market leader in the field of power generation in Sudan, serving professionals who work at heights in any industry. Operating in any sector to meet continuous energy needs. We provide high-quality generators, excellent services, support, spare parts, and solutions. Our generators have a large sales and service network.

Brief Description:

To take overall responsibility for the effective delivery of a quality service through management of the day to day running of allocated services

• Manages service operations, workshop or field jobs in addition to service contracts by ensuring all service jobs meet the customer expectations and the company targets.
• Manage maintenance schedule ensuring 100% generator maintenance completion and compliance.
• Supervises, directs, monitors and schedules day-to-day and long-range activities for generator engineers and technicians under their supervision
• Provides technical expertise and guidance to the employees under their supervision and manages resolution of complex problems
• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations, company goals.
• Regularly reviews key performance indicators for service operations and addresses issues and opportunities.
• Ensures the volume of work produced meets company standards and ensures customer satisfaction.
• Identifies trends and initiates changes or improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
• Established positive and professional working relationships with key customers.
• Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.

Qualifications / Experience:

• Candidates must have at least a bachelor's/ diploma degree in Electrical, Mechanical Engineering.
• Least 4-5 years of experience with Power Generators.
• Least 2-3 years of experience in supervision level
• Must have experience with diesel generator operations and maintenance.

Knowledge and Skills required:

• Previous experience working on Diesel Generators.
• Ideally strong knowledge of Power generators sets.
• Time management skills
• Electronics Troubleshooting skills
• Supervision, Staffing.
• Repairing and installation knowledge
• Good customer service and communication skills.
• Mechanical/ electrical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Engineering and Technology skills

Personal attributes:

• Leadership
• Strategic Planning
• Attention to Detail
• Developing Budgets
• Result- driven
• Analytical Thinking
• Reliability
• Accountability
• Independent
• Initiative
• Physical ability to perform tasks