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Human Resources Coordinator
Muslim Aid

Muslim Aid is a faith-based British international charity that provides help to people who are victims of natural disasters, conflict or suffering from poverty, hunger, disease and illiteracy. It was established in the United Kingdom in 1985 in response to the drought in the Horn of Africa. Muslim Aid's Sudan Country office (MASCO) was set up in 1991 in response to the strategic need and to enable the continuation of effective aid work in the country. Currently, Muslim Aid is implementing projects in Kassala and Red Sea State in Sudan.

 Salary: SDG 6,825 (approximately USD 873.79 USD net)
 Estimated Start date: As soon as possible
 Supervisor: Head of Operations
 No. of Post: 1
 Duty Station: Khartoum
 Duration: Fixed Term, 12 months with possibility of extension
 Closing Date: 26 Sept 2019


Muslim Aid is an International Non-Governmental Organization (INGO) that has been working in Sudan since 1991 in response to conflict, drought and famine. MAS focuses on the links and integration of food security, livelihoods, health, nutrition and WASH and works in partnership with other International and local NGOs.

Muslim Aid – Sudan is seeking to recruit a suitable qualified Sudanese national for the position of Human Resources Coordinatorbased in Khartoum with significant field travel.

The Human Resources Coordinator under the leadership of the Head of Operations will provide support and guidance on a broad range of HR matters including but not limited to workforce planning, performance management, staff care, compensation and benefits, as well as dissemination and staff understanding of Muslim Aid policies and systems.

 Duties and responsibilities:

Workforce planning and employment

  • Identify Muslim Aid Sudan workforce requirements to achieve the organization long and short-term objectives through carrying out annual internal workforce assessment and set out annual staffing plans accordingly.
  • Manage the job analysis process, ensuring that proper Job descriptions are in place, graded and validated.
  • Manage all phases of recruitment and selection process.
  • Support the management in ensuring a proper organogram, staffing plan and Job Descriptions are available for every proposal in compliance with the Donor requirements.
  • Organize full staff Orientation program for national and International staff as per Muslim Aid Policy.
  • Schedule and undertake exit interviews, ensuring high level findings feed into global people and culture metrics.
  • Support in ensuring that MA Sudan salary compensation system and salary scales are competitive and that staff salaries and benefits are in alignment with Muslim Aid Policy.
  • Conduct Benefits program needs assessment and develop/recommend the appropriate program to management.


Policies and Procedures

  • Update Muslim Aid Sudan policies and processes, and ensure that accurate versions are understood and disseminated to staff.
  • Provide advice to managers on all policies and support them in dealing with staff violating the policy.
  • Assist in the Annual Budget preparation.
  • Build relationship and networking with Government & private organizations, NGO’s and other agencies for exchanging knowledge, sharing best practices and tapping resources.
  • Identify staff care needs and provide support through regular visits to the field and discussion with team members.
  • Advise management of potential problem areas pertaining to the staff well-being and recommend/implement solutions as appropriate.
  • Conduct annual performance management training to all Muslim Aid Sudanstaff, prepare a comprehensive report about performance management, and share it with management for decision-making.
  • Prepare a learning and development report for action based on the performance management results.
  • Create and be responsible for Sudan employee relations calendar of events, advising Country office on what action is required to ensure compliance.
  • Perform other related tasks as and when required by the supervisor.


Employee Relations

  • Effectively deal and manage HR queries throughout the business, managing expectations.
  • Build effective and positive working relationships with all employees, providing support and advice to ensure HR policies, processes and policies are understood. 
  • Supporting the HR manager with all ER issues ranging from advising line managers, supporting investigations, attending key meetings and supporting note taking where required.
  • Provide capacity building for managers on Employee Relations (e.g. grievance, disciplinary, absence and capability investigations and hearings) developing their capabilities, technical know-how and skills in regards to the application of policies and processes, in compliance with employment legislation.
  • Manage the absence management programme, inclusive of annual leave, sickness absence; producing regular reporting to the business, delivering advice and coaching to line managers and employees.
  • Manage occupational health referrals, ensuring line managers and employees are provided with the relevant advice.
  • Manage and lead on maternity and paternity leave requests, delivering advice and coaching to line managers and employees.


Payroll & Benefits Administration

  • Preparing monthly payroll and benefits submissions to providers.
  • Bring payroll anomalies to the attention of Head of Operations. 

 Minimum Qualification, Skills and Experience Required:


Essential (E)/Desirable (D)

Degree in Human Resources or a related field from a recognized institution OR Relevant professional


Experience and Knowledge


Proven related HR Experience minimum 5 years of relevant experience


Excellent Computer knowledge


Ability to multi-task, ability to handle pressure well, flexibility, adaptability to transition.


Working knowledge of both English and Arabic is required (both written and spoken);


Ability to travel in country


Skills and Abilities


Good Interpersonal and communication skills with an approachable personality


Organisational and administration skills


Practical and logical and able to solve problems quickly


Emotional Intelligence


High levels of numeracy and literacy


Good research and report writing skills


Driven and determined


Ability to work in a culturally diverse environment


Ability to work under pressure to agreed deadlines and adapt to change


Proven abilities to effectively work with government departments (Ministry of Labor) to rapidly identify legal requirements, for expatriate and national staff negotiate approvals and constructively resolve HR legal issues.




Commitment to Muslim Aid’s mission, visions and values


Commitment to Muslim Aid’s ethos


Commitment to equality of opportunity and diversity


Commitment to Muslim Aid’s Child and Vulnerable Adults Policy and Procedure



Note: Interested applicants are requested to deliver their applications with C.Vs, copies of academic qualifications, copy of birth certificate and experience certificates to Khartoum HAC Labour Office

Closing date : 26/9/2019

Only short listed candidates shall be invited for the interview.


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