A leading company in Automotive industry is looking for Customer Support Consultant in Central Area (Madani, Gadarif and White Nile).

Position summery:To fully extend & maintain company after sales support (franchise & non-franchise) to all customers in a win-win manner to obtain benefits for both parties.

Key Accountabilities:

1- To promote the after sales & aftermarket sales by attracting the potential customers.

2- To achieve the agreed set of benchmarks.

3- To lock customers in and competitors out through distinguished after sales support organized by contracts/ agreements.

4- To create and maintain business generation oriented relations with fleet customers to pave the way for new sales in all aspects: new vehicles, tires, batteries, accessories & service.

5- To set & submit quarterly action plans promoting the performance in his area of activity.

6- To provide the customers with technical support and guidance in proper vehicles utilization and applications to enhance greater productivity or lower costs.

7- To efficiently contribute in conducting field fix and campaigns, recalls and service measures.

8- To maintain proper & updated product & customers population guide.

9- To maintain proper & updated record for the competitors’ prices, rates, packages & any other promotional activities.

10- To manage after sales tender activities through close follow up, bidding & negotiating.

11- To assist and back up the indoor team in handling customers and reaching conflict customers and resolve pending issues.

12- To efficiently contribute in all campaigns.

13- To coordinate & lead field activities with regards to the technical & mobile teams site visits & temporary residence at customer’s custody.

14- To respond to customers and team members calls and requests in a timely manner with a great sense of urgency.

Qualifications:

A current CV in English (Only) indicating education, training, work experience, job applied to and a daytime telephone number should be applied to Sudanjob or email to: recruit.ded@gmail.com

Important Notes:

-1 The company will contact short listed candidates only.

-2 The company will not return CVs of unsuccessful applicants.