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Case Management Officer
Danish Refugee Council
 Gross Salary: USD 603 per month
 Grade Level: Grade V Step I
 Supervisor: Case Management Manager
 No. of Post: 1
 Duty Station: Khartoum
 Duration: One Year
 Closing Date: 24 July 2019



DRC is a private, independent, non-profit organization (NGO), devoted, on the ba­sis of humanitarian principles to securing the protec­tion of refugees and internally displaced persons (IDPs), and to promoting long term solutions to the problems of forced displacement. DRC works in the context of conflict-induced displacement of populations and in return and reintegration situations



This position aims to be responsible for ensuring efficient and effective implementation of the Case Management.  S/he will need to co-ordinate with partners’ organization, UN agencies and duty bearers and at large with the displacement affected communities to ensure rapid, proportionate and effective responses. S/he will need to ensure responses to immediate child care issues with simultaneous consideration of longer term needs. Depending on the situation the case management officer may need to take a very active role in technical co-ordination with Clusters and other stakeholders and technical agencies relevant to the case management working in Khartoum. It is obligatory of the position holder to uphold and adhere DRC’s Code of conduct and humanitarian principles working with displacement affected communities.

 Duties and responsibilities:

  • Support on and keep up-to-date a map of existing services to which children and families can be referred to. Link case workers with service providers and support effective collaboration,
  • Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and individuals.
  • Supervise and support the case workers to conduct home visits if necessary
  • Organize weekly case management meetings with all case workers
  • Ensure that case workers respect confidentiality, the principle of do no harm and follow strictly DRC’s code of conduct.
  • Ensure that files, registers and computer databases are used in an appropriate and correct manner and ensure case workers adhere to proper documentation and data protection protocols
  • Support the implementation of the Inter-Agency Case Management Information Management System
  • follow up of cases, and ensure all cases are managed within acceptable timelines
  • Work in close collaboration with the community mobilizers to strengthen DRC relationship with the community and strengthen the referral system.
  • Ensure internal referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred.
  • Support the Case Management Manager in the ongoing capacity building of case workers
  • Submit regular case management reports and ensure that information is kept up to date
  • Coordinate with other agencies offering case management services to refugees/migrants on referral and transfer of cases
  • Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families.
  • Document best practice, case studies, challenges and share it with Case Management Manager
  • Ensure that major challenges are flagged early, and addressed in an appropriate way;
  • Facilitate, collect and report information regarding overall situation of case management risks in DRC operational areas
  • Support the preparation of all procurement and administrative documents required for case management implementation.


  • Coordinate and contribute to the timely production and submission of all required reports;
  • Submit weekly work plans to the case management Manager and Migration/Technical Leads.
  • Maintain good, professional and productive relationships with government and other stakeholders;


Monitoring and Evaluation

  • Coordinate with the M&E department to undertake case management related assessments as and when required;
  • Identify, document and disseminate relevant project successes, challenges and follow up on implementation of project’s action points;
  • In collaboration with community representatives, undertake detailed situational analysis and ensure they are used as evidence on which to base new project initiatives;
  • Participate in project evaluations and assist in the analysis of results and ensure recommendations are reflected in projects and new proposal initiatives;
  • Ensure that M&E processes are integrated into project implementation work plans.



  • Coach, and mentor case workers and local partners staff
  • Develop annual objectives for case workers and set specific time for performance review.
  • Represent DRC by demonstrating adherence to the DRC Code of Conduct at all times


Additional tasks

  • On request perform any other additional duties assigned by the supervisors in order to allow the organisation to function optimally. This job description is not a definitive task list but has been done to clarify the responsibilities of the employee.

 Minimum Qualification, Skills and Experience Required:

  • Bachelor degree in social work, Public health, social sciences or other relevant field.
  • Good understanding of social welfare systems and case management mechanism
  • Extensive work experience of working directly with children and adolescents
  • Minimum of 2 years’ relevant work experience of case management, community mobilization and trainings
  • Experience in community mobilization and conducting outreach activities
  • Strong interpersonal skills, ethically sensitivity and ability to empathise with children and their carers
  • Strong self-starter, able to take initiative and adapt to changing circumstances and priorities
  • Able to work to tight deadlines under pressure
  • Fluent written and spoken English and Arabic
  • Commitment to upholding DRC’s Safeguarding Policy, as well as principles of do no harm and confidentiality


  • Experience in project management and supervision of staff
  • Experience in designing and facilitating training sessions.
  • Knowledge and understanding of inter-agency standards and guidelines, including the Minimum Standards for case management in Humanitarian Action


All employees are expected to demonstrate DRC’ five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with DRC’s vision and values.

Proposed Contract Length

One-year contract starting 1st August 2019 with possibility for extension

This position is placed at Grade V Step I (Gross USD 603) of the DRC Sudan National Staff salary scale



All interested applicants are required to submit their CV with three references and reachable contact numbers, a letter explaining how their skills and experience meet the requirements of the job, plus copies of academics and experience certificates to the HAC Labour office within 12 days (deadline ……)& soft CVs can be submitted to the following e-mail: nuha.akasha@drc.ngo.


An assessment process will be conducted by DRC HR &Administration in collaboration with the HAC Labour office and only selected candidates will be notified.

Any queries regarding this post may be channelled through the below addresses and before the application deadline.






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