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Case Management Manager
Danish Refugee Council
 Gross Salary: USD 1,003 per month
 Direct Supervision: Case Management Officers
 Grade Level: Grade VII Step I
 Supervisor: Case Management Lead
 No. of Post: 1
 Duty Station: Khartoum
 Duration: One Year
 Closing Date: 24 July 2019



DRC is a private, independent, non-profit organization (NGO), devoted, on the ba­sis of humanitarian principles to securing the protec­tion of refugees and internally displaced persons (IDPs), and to promoting long term solutions to the problems of forced displacement. DRC works in the context of conflict-induced displacement of populations and in return and reintegration situations



The main purpose of this position is to design, plan, implement, and deliver quality case management, establish/strengthen referral services, build the capacity of staff and national partner to efficiently and effectively respond to the need of migrants/refugees and vulnerable children and their caregiver.  S/he will need to co-ordinate with partners’ organization, UN agencies and duty bearers and at large with the affected communities to ensure rapid, proportionate and effective responses. S/he will need to ensure responses to immediate child care issues with simultaneous consideration of longer term needs.

The case management Manager is expected to take a very active role in technical co-ordination with Clusters, relevant stakeholders and technical agencies relevant to the case management working in Khartoum. It is obligatory for the position holder to uphold and adhere DRC’s Code of conduct and humanitarian principles working with displacement affected communities.

 Duties and responsibilities:

  • Establish Case Management System in targeted area to respond to the needs of vulnerable group including children.
  • Ensure the case management system is consistent with, aligned where possible with existing CM system and adheres to the main inter-agency standard operating procedures and documentation.
  • Deliver initial and refresher trainings on CM and alternative care and foster families for all relevant staff in all target locations.
  • Provide daily guidance and feedback on case management to case management officer/caseworkers and organize regular case-meeting to discuss complicated cases.
  • Map specialized services for targeted population, develop and maintain referral pathways 
  • Ensure monitoring system and tools are in place for the follow-up of all CM activities and cases.
  • Develop case management protocol/SoPs, and relevant data collection tools particularly in terms of confidentiality of data.
  • Implement alternative care arrangements for UASC, including network of foster families for children without parental care in close collaboration with relevant authorities.
  • Establish community-based alternative care for unaccompanied and separated children, including identification and training of foster-care families and follow-up of children placed in hosting families.

Project Management

  • Develop, plan, implement and monitor Case Management services in accordance with interagency –guidelines and other relevant standards.
  • Ensure that activities are appropriately monitored and evaluated and proposes, when deemed necessary, amendments to the implementation strategy.
  • Forecast and follow up on expenditures related to the project budget.
  • Ensure donor and internal reporting: monthly, quarterly, intermediate and final reports, according to the templates and compliance requirements.
  • Create and implement a communication and visibility plan in the project(s) under his/her responsibility.
  • Design, and ensures the correct implementation of a monitoring plan for CM activities.
  • Ensure the documentation and use of lessons learned and good practices throughout the project life cycle.

Coordination and Representation

  • Represent DRC in external coordination meetings (Cluster meetings, meetings with authorities) related to case management. 
  • Integrate DRC case management activities and strategy with the State plans, policies and regulations.
  • Coordinate with actors working in the area to avoid overlapping or duplication of activities.

Team Management and Human Resources Management

  • Identify, recruit, train and manage CM staff.
  • Ensure safeguarding policy is enforced.
  • Ensure the whole team has a clear understanding of the project’s objectives, outcomes and outputs and DRC internal policy.
  • Ensure a positive working environment and good team dynamics (solve potential conflicts), organize and lead staff meetings and evaluate the staff under his/her direct responsibility on a regular basis and passes on the evaluations and recommendations to HR and senior management based in the country.
  • Ensure accountability to affected population


  • Coordinate and contribute to the timely production and submission of all required reports;
  • Developed Detailed Implementation plan and submit weekly work plans.
  • Maintain good, professional and productive/meaningful relationships with government and other relevant stakeholders;

Monitoring and Evaluation

  • Coordinate with the M&E department to undertake case management related assessments as and when required;
  • Identify, document and disseminate relevant project successes, challenges and follow up on implementation of project’s action points;
  • In collaboration with community representatives, undertake detailed situational analysis and ensure they are used as evidence on which to base new project initiatives;
  • Participate in project evaluations and assist in the analysis of results and ensure recommendations are reflected in projects and new proposal initiatives;
  • Ensure that M&E processes are integrated into project implementation work plans.



  • Coach, and mentor case CM Officers, case workers and local partners staff
  • Develop annual objectives for and set specific time for performance review for case workers and CM officers.
  • Represent DRC by demonstrating adherence to the DRC Code of Conduct at all times


Additional tasks

  • On request perform any other additional duties assigned by the supervisors in order to allow the organisation to function optimally. This job description is not a definitive task list but has been done to clarify the responsibilities of the employee.

 Minimum Qualification, Skills and Experience Required:

  • Bachelor degree in social work, Public Heath, and/or psychology or relevant fields
  • Master degree is preferred in the above fields
  • Experience in social work and case management preferably in emergencies.
  • At least four years of experience in the implementation of C projects, preferably in humanitarian contexts.
  • Successful track record of implementing DFID projects.
  • Excellent knowledge of the Log frame, proposal and budget development and tracking
  • Ability to work under pressure.
  • A commitment to excellence; attention to detail.
  • Excellent level of English, written and spoken.
  • Experience of working with refugees, migrants and IDPs
  • Excellent understanding of Child Safeguarding Policy


  • Experience in project management and supervision of staff
  • Experience in designing and facilitating training sessions
  • Knowledge and understanding of inter-agency standards and guidelines, including the Minimum Standards for case management in Humanitarian Action

All employees are expected to demonstrate DRC’ five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with DRC’s vision and values.

Proposed Contract Length

One-year contract starting 1st August 2019 with possibility for extension

This position is placed at Grade VIIV Step I (Gross USD 1,003) of the DRC Sudan National Staff salary scale



All interested applicants are required to submit their CV with three references and reachable contact numbers, a letter explaining how their skills and experience meet the requirements of the job, plus copies of academics and experience certificates to the HAC Labour office within 12 days (deadline ……)& soft CVs can be submitted to the following e-mail: nuha.akasha@drc.ngo.


An assessment process will be conducted by DRC HR &Administration in collaboration with the HAC Labour office and only selected candidates will be notified.

Any queries regarding this post may be channelled through the below addresses and before the application deadline.




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