ORGANIZATIONAL CONTEXT

Assistant ICT Officer (Infrastructure) is a technical position within the UNHCR operation. Direct supervision is normally exercised by an ICT Officer or Administrative Officer. The incumbent implements the ICT operational plan in a well-defined geographical area and provides technical guidance to locally recruited staff.

Internally, the incumbent liaises directly with own Service Delivery Team on a daily basis as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues. Moreover, the incumbent interacts with (Senior) Regional ICT Officer (if any) and Senior ICT Officer (ICT Services and Emergency Support) at the ICT Service Centre in Amman for technical guidance. 

Accountability

• Reliable and timely ICT services are provided to the operation.
• UNHCR country office stays updated on the latest technology news/progress.

Responsibility

• Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).
• Assist in the implementation of the ICT operations plan to ensure that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.
• Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarters.
• Provide coaching and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
• Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations on security communications.
• Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
• Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are granted.
• Maintain an up-to-date inventory of all ICT infrastructure & equipment under AOR by accurately and promptly updating the DIST Central Information Management Tool (CIMT) database.
• Carry out missions for new installations and routine maintenance tours of ICT equipment in Field Offices within the AOR.
• Undertake other tasks or assignments within his/her area of competence as directed by Supervisor/Head of Service.

Authority

• Decide on appropriate resolution to incidents / problems.
• Escalate issues to supervisor if incident / problem cannot be resolved within scope of responsibility.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

• Undergraduate degree (equivalent of a BA/BS) in ICT or related subject plus minimum of 1 year ICT experience supporting ICT infrastructure (LAN/WAN, HF/VHF radio, VSAT satellite systems, PABX/telephony, Cisco networking devices). Graduate degree (equivalent of a Master’s) or Doctorate degree (equivalent of a PhD) may also be accepted.
• Hands on experience working in current versions of Microsoft Windows Server, Active Directory, SQL Server. SharePoint, Hyper-V and network monitoring software.
• ITIL certification to the V3 Foundation level as a minimum.
• Excellent knowledge of English and UN working language of the duty station if not English.

DESIRABLE QUALIFICATIONS & COMPETENCIES.

• Hands-on experience with electricity, generators, lightening protection an asset.
• Recognised certifications and/or training in the mandatory ICT technologies.
• Knowledge of additional UN languages.

Only short listed candidates will be notified.

Female candidates are strongly encouraged to apply

Candidate Assessments may include a written examination followed by a Competency Based Interview.