Cabin Crew Manager
Hiba International Recruitment
We Secure You Best Future In Your Career

Vacancy No: HIBA-03239
Duty Station: Khartoum
Closing Date: 10 Dec 2018

 
Background:

For Airline Company in Sudan

Job Purpose:   

  • The role is responsible for providing proactive and customer focused front-line management to a large, remote and multi-cultural Cabin Crew workforce.
  • Role holders have responsibility for managing ongoing crew performance, motivation and development through direct contact and the consistent application of corporate policies and agreed Service Delivery standards.
  • Role holders are expected to create internal customer service excellence throughout the Cabin Crew Team and ensure all crew deliver the highest standard of service on board.
  • Role holder is responsible for ensuring all cabin crew are qualified in accordance with SCAA regulation

 



 
Duties and responsibilities:

  • Direct management of assigned crew through clear direction, motivation and development to ensure highest standards of performance and productivity are achieved and maintained. Ensure awareness, understanding and buy-in to Service Delivery objectives, standards and requirements.
  • Work as part of a cohesive team of the Flight Operations, providing fair and consistent management of issues and application of policies. Liaise (within and across teams) on issues, identifying opportunities and agreeing solutions.
  • Manager the assessment criteria to monitor and measures performance.
  • Guide the Senior Flight Pursers in carrying out on-board appraisals, ensuring quality and consistency of reporting.
  • Manager and Produce Cabin Crew roster
  • Directly responsible for Cabin Crew Staff availability
  • Work as part of a team with other departments to ensure staff are trained and monitored to ensure the required level of customer service is maintained.
  • Manager, set, develop and monitor safety and in-flight service standards.
  • Produce and publish the required cabin crew circulars and monitoring of acknowledgement.

 


 
Minimum Qualification, Skills and Experience Required:

  •    BA Hons Business Management or related field
  •    5 Years experience in a customer focused operational role, with at least 3 years at Managerial level.
  •    Experience of delivering results through large work groups would be an advantage.
  •   Fluent English (written and spoken)

 


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