- Job closed -

GM-Service & Parts
Hiba International Recruitment Company Ltd
We Secure You Best Future In Your Career

 Vacancy No: HIBA-03179
 Duty Station: Khartoum
 Closing Date: 20 Oct 2018


Leading Engineering Company in Sudan 

Job Summery:

  • The Service & Parts Manager, will lead a team of Mechanical Engineers, Technicians, Body Shop Technicians, Receptionists, Service Advisors & other workshop staff in the Service Center and workshop branches.


 Duties and responsibilities:

  • Monitor warranty and good will cases.
  • Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his/her involvement becomes imperative.
  • Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target scores.
  • Plays a crucial role in identifying new business opportunities within the country to ensure that monthly revenue targets are achieved every month.
  • To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the Service & Parts personnel.
  • Monitor quality control inspection, back-job reports, and complaints.
  •  Prepare and send monthly performance results report to the dealer principle.
  • Responsible to find need-improvement areas through holding regular meetings and apply the best solution.
  •  Presents the business and staff, and provide status reports of the overall location business, in Management Meetings.
  • Making sure good Service & Parts facility is available, up to standard, and well-maintained.



 Minimum Qualification, Skills and Experience Required:

  • At least Bachelor of Mechanical Engineering is essential Related
  •  Minimum 10 years of experience as Branch Manager or Branch manager in- charge in a reputable automotive dealership.
  • Excellent English Communication Skills, both written and verbal. Arabic speaking ability is highly preferred.
  • Ability to deal with all levels of customer profile.
  • Knowledge: Technically competent to understand the Product and customer needs and   requirements in automobile- maintenance and Body
  •  Should have excellent presentation, negotiating, complaint resolving
  • Skills: leadership Skills. Strong analytical & administrative competence Excellent computer Skills: Capable of using computer applications system to generate and manage daily /monthly workshop reports. 



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