- Job closed -

IT Operations Associate
UNWFP
Vacancy No: 100123
Section/Unit: ICT
Grade Level: Grade 6
Duty Station: Khartoum
Duration: One Year
Closing Date: 21 Oct 2018

About WFP:

Are you passionate about developing technology solutions that will benefit thousands of beneficiaries? Are you ready to change and save the lives of the world's most vulnerable people? If yes, this opportunity is for you to join WFP.
 

At WFP, we are looking for a talented IT Operations (IT Operations Associate G6) hired as a Fixed Term  Appointment G 6 in Khartoum, Sudan that will be involved in Deployment of Telecommunications solutions / infrastructure , Evaluate existing Telecommunications solutions infrastructures in the target operations by assessing its strengths and weaknesses (hardware, software, support structure), Train users on the proper use of systems / solutions (WFP, including SCOPE, Emergency Telecommunications Cluster (ETC), Common Services,  Implement previously agreed / designed WFP / UN standard selcall, callsign, equipment and software standards and procedures.

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


How to apply?

To apply, please create a personal account and fill out the profile form with your personal information at: http://www1.wfp.org/careers/job-openings. If you are an internal applicant, apply through your E-Recruitment profile.

In the application form, ensure filling the mandatory sections, attaching your CV, answering the pre-screening questions and agreeing on the legal statement before submitting your application.

Selection of staff is made on a competitive basis on account of potential and performance. All applicants will undergo a rigorous process which includes screening against job requirements, a technical test, and a panel interview.

Talented women are encouraged to apply

Talented women are encouraged to apply

 

We look for applicants with the highest integrity and professionalism who share our humanitarian values. We commit to promote diversity, gender parity and equality between men and women.

WFP strives to build a work environment that is safe and respectful, and free of sexual harassment and abuse of authority. We believe in open communication, and every individual at WFP is treated with respect regardless of gender, age, ethnicity, religious and political beliefs, etc.

In this pursuit, WFP assists women to balance work exigencies with personal and family responsibilities by providing an attractive compensation package, including fully paid maternity leave for 16 weeks, breastfeeding time off, and the possibility to avail of flexible working arrangements. Also, we endeavour to provide our staff, women, and men, with training and professional career development opportunities

 

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.


STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.


Language:

Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

 

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.


OTHER SPECIFIC JOB REQUIREMENTS

Emergency response

 

Deployment of Telecommunications solutions / infrastructure, including:

•  Participation in installation activities

•  Installation / deployment of solution elements in designated areas

 

Building a sustainable Telecommunications support structure

•  Train users on the proper use of systems / solutions (WFP, including SCOPE, Emergency Telecommunications Cluster (ETC), Common Services, beyond)

•  Deliver infrastructure support training for the new / upgraded solutions to national personnel up to a level they can support the systems as independently as possible

 

Infrastructure Assessment

 

•  Evaluate existing Telecommunications solutions infrastructures in the target operations by assessing its strengths and weaknesses (hardware, software, support structure)

Infrastructure Support

•  Implement previously agreed / designed WFP / UN standard selcall, callsign, equipment and software standards and procedures

ate existing Telecommunications solutions infrastructures in the target operations by assessing its strengths and weaknesses (hardware, software, support structure)

 

Project Management

•  Prepare handover to ensure smooth operations

 

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Telecommunications

 

  • Capable of deploying a UN compliant radio room, with supervision
  • Ability to install VHF, HF radio equipment to WFP standards with direct supervisioImplemented DMR VHF Radio equipment base on UN Standards.
  •  Ability to deploy a SelV radio network within WFP and for IA partners, under supervision
  •  Advanced knowledge of Digital VHF practice and theories
  • Advanced knowledge of HF practice and theories
  • Advanced knowledge

 

VSAT and Microwave

 

  • Ability to install VSAT ground stations without supervision
  • Capable of deploying microwave system with supervision
  • Advanced knowledge of microwave practice and theories

 

 




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