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IT Solutions Assistant (Scope)
 Section/Unit: ICT Unit
 Grade Level: Service Contract/Level 4
 No. of Post: 2
 Duty Station: El Geneina
 Closing Date: 14 August 2018

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

About WFP:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. On average, WFP reaches more than 80 million people with food assistance in 75 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas.

Standard Minimum Qualifications:
Education: Completion of secondary school education completed a secondary school education/diploma degree in the related field.
Language: Fluency in both oral and written communication in English and Arabic.

Organizational Context:
WFP’s greatest strength is its 14,000 dedicated people working tirelessly around the world to reduce hunger, often under difficult conditions where security threats and risks to personal safety are considerable. The global context in which WFP operates is rapidly changing which means the need for effective people management is becoming more important than ever before. In this context, WFP launched its People Strategy in November 2014. It articulates key strategic focus to build an engaged workforce, with the right skills, in the right roles enabling WFP to continue fulfilling its humanitarian response role while simultaneously building its capabilities to address the long-term goals of Zero Hunger.

Job Purpose:
The IT solution Assistant report to a Head of ICT Unit. At this level IT Solution Assistant is expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. IT Solution Assistant is expected to manage resources and coach and coordinate a team of support staff.

4Ps Core Organizational Capabilities

  • Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  • Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  • Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  • Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  • Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Key Accountabilities (not all-inclusive):  

  • Generate ideas and requirements for enhancement of SCOPE so that it evolves in keeping with changes and challenges of delivering CBT transfers in very diverse contexts in operational areas of the Area Office.
  • Be the first point of contact for beneficiary services during a registration campaign.
  • Follow the relevant standard operating procedures for registering beneficiaries into WFP food assistance activities.
  • Test and deploy new software/hardware to support CBTs activities in west/central Darfur.
  • Provide technical support to retailers, beneficiaries and WFP Program during distribution cycles for e – voucher or cash transfer modality.
  • Conduct regular data quality checks, ensuring clarity, accuracy and consistency.
  • Deploy and/or disseminate standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc;
  • Perform other related duties as assigned.

Functional Capabilities:

Capability Name

Description of the behaviour expected for the proficiency level

Governance, Strategy and Architecture

Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems

Change Implementation, Project management, Planning and Optimization

Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Technical Expertise

Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.

Service Management

Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.

Client Management

Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.

Procurement and Contract Management

Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

Other Specific Job Requirements:

  • Ability to review a variety of data, identify and adjust data discrepancies.
  • Ability to obtain or give factual information of a non-routine nature.
  • Ability to perform detailed work, frequently of a confidential nature and/or to handle a large volume of work systematically.
  • Ability to work in a team environment and coordinate assignments to achieve common goals.
  • Ability to deal patiently and tactfully with people of different national and cultural backgrounds.

Desired Experiences for Entry into the Role:

  • At least three years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar.
  • Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar.

Terms and Conditions:

  • This vacancy is open to qualified Sudanese Nationals Only.
  • WFP is the United Nations frontline agency in the fight against global hunger.
  • In the pursuit of WFP’s mission to feed the hungry poor, WFP employees must uphold the highest standards of ethical and professional conduct at all times.
  • WFP has zero tolerance for fraud & corruption, sexual exploitation and discrimination.

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.


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