Job Title: Warranty Manager
Section/Unit: services
Duty Station: Khartoum
Closing Date: 25 July 2018

  Background:

Usual duties seen on a Warranty Manager  are identifying technical problems, analyzing warranty claims, issuing reports, handling customer complaints, collaborating with service centers, taking phone calls from customers, and reporting to senior management.



  Duties and responsibilities:

  • Perform research on warranties and prepare customize warranty papers for work.
  • Review all warranty claims and administer it with warranty awarded.
  • Coordinate with manager and prepare repair order for authorization as per warranty requirement.
  • Assist various departments and fulfill all warranty requirements.
  • Assist customers with all warranty service and prepare associate documents.
  • Monitor all customer inquiries and requests on all warranty issues.
  • Fosters and maintains excellent relations between customers and store.
  • Answers incoming telephone calls and responds in a courteous and professional manner.
  • Assists service advisor in scheduling service appointments according to scheduling policies.
  • Greets all incoming customers in a professional and courteous manner.
  • Assists service advisors in write up of incoming customers work orders.
  • Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals.
  • Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts.
  • Fills in as needed as service dispatcher.
  • Participates in training as prescribed by management.
  • Assists technicians as needed with diagnosis, authorization or repairs.
  • Follows up on open work orders as per policy of dealership.
  • Follows all rules, regulations and laws with regard to moving dealership owned or customer's units.
  • Maintains a clean and safe work environment.
  • Acknowledges all guidelines and policies as described in company policy handbook.
  • Maintains a safe work area for customers and coworkers.
  • May cross train to perform other duties.
 
Minimum Qualification, Skills and Experience Required:

  • Bachelor's degree, Engineering, Maintenance Technology, or equivalent field.
  • Must have at least 8-10 years experience in the same field.
  • Experience in Vehicle repair, diagnostics, standard repair practices, automotive management.

Complete the online application or upload your resume via email: sosoonly126@gmail.com





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