Usual duties seen on a Warranty Manager  are identifying technical problems, analyzing warranty claims, issuing reports, handling customer complaints, collaborating with service centers, taking phone calls from customers, and reporting to senior management.

• Perform research on warranties and prepare customize warranty papers for work.
• Review all warranty claims and administer it with warranty awarded.
• Coordinate with manager and prepare repair order for authorization as per warranty requirement.
• Assist various departments and fulfill all warranty requirements.
• Assist customers with all warranty service and prepare associate documents.
• Monitor all customer inquiries and requests on all warranty issues.
• Fosters and maintains excellent relations between customers and store.
• Answers incoming telephone calls and responds in a courteous and professional manner.
• Assists service advisor in scheduling service appointments according to scheduling policies.
• Greets all incoming customers in a professional and courteous manner.
• Assists service advisors in write up of incoming customers work orders.
• Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals.
• Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts.
• Fills in as needed as service dispatcher.
• Participates in training as prescribed by management.
• Assists technicians as needed with diagnosis, authorization or repairs.
• Follows up on open work orders as per policy of dealership.
• Follows all rules, regulations and laws with regard to moving dealership owned or customer's units.
• Maintains a clean and safe work environment.
• Acknowledges all guidelines and policies as described in company policy handbook.
• Maintains a safe work area for customers and coworkers.
• May cross train to perform other duties.

• Bachelor's degree, Engineering, Maintenance Technology, or equivalent field.
• Must have at least 8-10 years experience in the same field.
• Experience in Vehicle repair, diagnostics, standard repair practices, automotive management.

Complete the online application or upload your resume via email: sosoonly126@gmail.com