Vacancy Announcement No: 1804

Job Title: Service Manager
Section/Unit: After Sales
Grade Level: 4
Supervisor: After Sales Manager
Duty Station: Khartoum, SDN
Duration: full time / permenant
Closing Date: 20 July 2018

  Background:

To provide effective control over the day-to-day running of the Service Department activities, provide the planning and direction needed to achieve the departmental targets.

 



  Duties and responsibilities:

General Duties and Responsibilities:

  1. To comply with all Company rules and regulations with due regard to Health & Safety.
  2. To be constantly aware of fire, safety and security implications to the company, it’s employees, premises and stock, and to report any considered risk.
  3. To address all customers of the Company with courtesy.

 

Specific Duties:

Customer Relations.

  • Answer customers questions with regards to technical problems with their vehicles, warranties, service and repairs in a manner that is easily understood, and does not use excessive technical jargon.
  • Conduct proactive discussions with customers to identify and prevent potential problems.
  • Personally turn-over to the Service & Parts Manager or other such designated management representatives, customers with complaints which cannot be satisfied at ASM level.

 

Service Sales.

  • Sell the proper repairs and/or services responsive to customers perceived needs.
  • Present a Service Menu of recommended maintenance service to every customer.
  • Obtain customers written approval on all repair orders at the time of write-up, wherever possible.
  • Meet or exceed the sales objectives set by the management.
  • Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the callers inquiry.

 

 

Communication.

  • Provide and convey additional vehicle complaint information to the technical staff as required.
  • To Liaise with reception to ensure that promised times to customers, and progress with repairs are updated..
  • Contact customers once their vehicle is ready for collection.
  • Communicate work priorities to ensure that the most urgent tasks are handled first.
  • Communicate personal and company vision and goals to all staff.

 

Administration, Procedures & Financial

  • Monitor the workflow through the department to ensure efficiency.
  • To ensure that all job cards are correctly filled in, and time allocations made before passing through to costing or reception.
  • Review monthly sales and profit performances with  the  Service & Parts Manager.
  • Ensure that the department is adequately staffed to achieve it’s objectives.
  • Develops a strategy to increase business in accordance with departmental goals.
  • Plan, initiate and promote service marketing events in conjunction with the Service & Parts Manager.
  • Analyze current procedures and activities to identify and present opportunities for improvement.
  • Plan and adjust the workloads for departmental personnel to match their skills and abilities, compensating for holidays and sickness.
  • Ensure that Safety and Security procedures to protect property and personnel are followed.

 

 

 
Minimum Qualification, Skills and Experience Required:

Quality & Technical

  • To Quality Control a proportion of vehicles which have been serviced or repaired. (minimum requirement: 3 vehicles per day)
  • To monitor housekeeping in the workshop area, and ensure a safe working environment
  • To help and assist with technical advice and assistance to all technicians.
  • Take a proactive approach to training and development of all staff members, ensure they know their own specific duties, requirements and expectations.
  • To control and lead by example, ensuring the team spirit is upheld.
  • Attends all meetings, seminars and training courses required or designed to advance personal abilities.

have +8 years of experience


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