| |
Duties and responsibilities:
|
General Duties and Responsibilities:
-
To comply with all Company rules and regulations with due regard to Health & Safety.
-
To be constantly aware of fire, safety and security implications to the company, it’s employees, premises and stock, and to report any considered risk.
-
To address all customers of the Company with courtesy.
Specific Duties:
|
Customer Relations.
-
Answer customers questions with regards to technical problems with their vehicles, warranties, service and repairs in a manner that is easily understood, and does not use excessive technical jargon.
-
Conduct proactive discussions with customers to identify and prevent potential problems.
-
Personally turn-over to the Service & Parts Manager or other such designated management representatives, customers with complaints which cannot be satisfied at ASM level.
Service Sales.
-
Sell the proper repairs and/or services responsive to customers perceived needs.
-
Present a Service Menu of recommended maintenance service to every customer.
-
Obtain customers written approval on all repair orders at the time of write-up, wherever possible.
-
Meet or exceed the sales objectives set by the management.
-
Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the callers inquiry.
Communication.
-
Provide and convey additional vehicle complaint information to the technical staff as required.
-
To Liaise with reception to ensure that promised times to customers, and progress with repairs are updated..
-
Contact customers once their vehicle is ready for collection.
-
Communicate work priorities to ensure that the most urgent tasks are handled first.
-
Communicate personal and company vision and goals to all staff.
Administration, Procedures & Financial
-
Monitor the workflow through the department to ensure efficiency.
-
To ensure that all job cards are correctly filled in, and time allocations made before passing through to costing or reception.
-
Review monthly sales and profit performances with the Service & Parts Manager.
-
Ensure that the department is adequately staffed to achieve it’s objectives.
-
Develops a strategy to increase business in accordance with departmental goals.
-
Plan, initiate and promote service marketing events in conjunction with the Service & Parts Manager.
-
Analyze current procedures and activities to identify and present opportunities for improvement.
-
Plan and adjust the workloads for departmental personnel to match their skills and abilities, compensating for holidays and sickness.
-
Ensure that Safety and Security procedures to protect property and personnel are followed.
|
| |
Minimum Qualification, Skills and Experience Required:
Quality & Technical
-
To Quality Control a proportion of vehicles which have been serviced or repaired. (minimum requirement: 3 vehicles per day)
-
To monitor housekeeping in the workshop area, and ensure a safe working environment
-
To help and assist with technical advice and assistance to all technicians.
-
Take a proactive approach to training and development of all staff members, ensure they know their own specific duties, requirements and expectations.
-
To control and lead by example, ensuring the team spirit is upheld.
-
Attends all meetings, seminars and training courses required or designed to advance personal abilities.
have +8 years of experience
|
