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Senior ICT Assistant, Ed Deain
The United Nations High Commissioner for Refugees is seeking for qualified candidate to fill the following post:

Candidate who wish to be considered for this vacancy notice should fill the motivation letter and submit updated P11 Form

 Vacancy No: 18/HCR/KRT/VN/024
 Type of contract: Fixed Term Appointment
 Grade Level: G5
 No. of Post: 10026786
 Duty Station: Ed Deain
 Duration: As Soon as Possible
 Closing Date: 19 March 2018


Organizational Context:

The incumbent will work under the direct supervision Head of Field Office and the technical supervision of an ICT Officer at Sub/Branch/Regional office level.
The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom operators in the offices in the area of coverage. H/She has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the zone of operation to exchange information and to provide assistance.

 Duties and responsibilities:

Functional Statement:


  • IT and Telecoms incidents are resolved.
  • The required/requested technical support is provided in a professional manner.
  • The network (LAN) is properly maintained.


  • Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
  • Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch  panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem…to prevent faults occurring.
  • Carry out missions for new installations and routine maintenance tours of ICT equipments.
  • Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
  • Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
  • Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
  • Add and remove users from the Networks.
  • Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
  • Draft mails and memoranda on ICT matters.
  • Assist in the drafting of technical documentation on radio equipment operating procedures
  • Certify invoices and delivery notes and pass for payment.
  • Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
  • Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
  • Carry out administrative duties, within the area of competence as assigned.
  • Perform other duties as required.


  • To decide on appropriate resolution to incidents
  • Escalating incidents where they cannot be resolved at the office level

 Minimum Qualification, Skills and Experience Required:

Essential Minimum Qualifications and Experience:

  • Completion of Secondary school or equivalent technical school with training/certificate in Telecommunication and Information Technology.
  • Minimum 5 years of previous relevant experience in the ICT field;
  • Fluency in English and working knowledge of another relevant UN language or local language (as applicable in the duty station).
  • In offices where the working language is not English, excellent knowledge of working language of duty station and working knowledge of English.

Required Competencies:

Cross-Functional Competencies

  • Technological Awareness

In order to be considered for this position , candidate is required to complete and submit the NEW UNHCR P11 Form.

Only short listed candidates will be notified.

Female candidates are strongly encouraged to apply

Candidate Assessments may include a written examination followed by a Competency Based Interview.


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