- Job closed -

Vacancy Announcement No: 56621

Job Title: Business Support Assistant (HR Unit)
Section/Unit: HR
Grade Level: SC-L4
No. of Post: 56621
Duty Station: Khartoum
Duration: One Year
Closing Date: 28 June 2017

Issuing & Closing Dates

Issuing Date: 15.06.2017

Closing Date: 28.06.2017


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. On average, WFP reaches more than 80 million people with food assistance in 75 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas.


WFP’s greatest strength is its 15,000 dedicated people working tirelessly around the world to reduce hunger, often under difficult conditions where security threats and risks to personal safety are considerable. The global context in which WFP operates is rapidly changing which means the need for effective people management is becoming more important than ever before. In this context, WFP launched its People Strategy in November 2014. It articulates key strategic focus to build an engaged workforce, with the right skills, in the right roles enabling WFP to continue fulfilling its humanitarian response role while simultaneously building its capabilities to address the long-term goals of Zero Hunger.

The Human Resources team in Sudan enables the delivery of a professional, client-focused HR services, partnering with managers to implement HR solutions in line with WFP corporate priorities. The team ensures that WFP Sudan’s life-saving and life-changing activities are enabled by an efficient and agile staffing structure and an engaged human resources with the right skills sets, supported by a culture of leadership, performance and learning.

The Business Support Assistant will provide a broad range of administrative support to the Head of the Human Resources Unit as well as to the entire Human Resources Unit in the delivery of people management services.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Provide administrative support in various Human Resources activities and in processing routine administrative and financial tasks to contribute to the effective and timely provision of services by the Human Resources Unit (for example: arrange duty travels, prepare payment requests and purchase requisitions, organize meetings or workshops, etc.);
  2. Gather information to support the drafting of documents and preparing reports;
  3. Provide assistance on general HR queries and follow up actions, or escalate where appropriate, to ensure consistent and high quality HR services are delivered to clients;
  4. Maintain confidential personnel records, HR databases and archives to ensure data and files are accurately stored and updated in compliance with the established standards;
  5. Draft various HR documentation required for the specific area of work ensuring accuracy and meeting established deadlines;
  6. Use HR management systems as required for entering a variety of HR data, monitoring various deadlines, ensuring compliance with the established deadlines and accuracy of HR data;
  7. Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff;
  8. Others as required.



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.


Functional skill, competencies & Behavioral capabilities expected :
Leading edge knowledge and skills in advising on risks arising from grievances and disputes and the resolution thereof;
Ability to balance strategic thinking and flawless execution across a complex global organization;
Demonstrated ability to consult, influence, and partner with key stakeholders in developing and executing people strategies to drive business performance;
A successful track record of negotiating complex situations, with competing interests and multiple stakeholders;
Strong people management skills; ability to work with ambiguity, solution-focused and to build consensus across diverse and global teams.


Education: Completion of secondary school education.
Experience: Four or more years of progressively responsible work experience in general administrative work, preferably with specific experience in the field of Human Resources Management.

Knowledge & Skills:

  • Ability to maintain discretion and confidentiality.
  • Proactive working style and ability to learn quickly.
  • Proficient in the use of office equipment and computer software packages, such as Microsoft Word ad SAP (WFP "WINGS").
  • Knowledge of work routines and methods in order to complete processes under minimal supervision.
  • Uses tact and courtesy to give and receive information to a wide range of individuals.
  • Ability to identify data discrepancies and rectify problems requiring attention.
  • Knowledge of general HR administrative work practices and methods, gained through relevant technical training and experience.
  • Good communication and writing skills.
  • Basic understanding of HR principles and their application in order to respond to and resolve general HR queries.

Language: Fluency in both oral and written communication in English and Arabic. Intermediate knowledge of a second official UN language is desirable: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.


This vacancy is open to qualified Sudanese Nationals Only.
WFP is the United Nations frontline agency in the fight against global hunger. In the pursuit of WFP’s mission to feed the hungry poor, WFP employees must uphold the highest standards of ethical and
professional conduct at all times. WFP has zero tolerance for fraud & corruption, sexual exploitation and discrimination.


Applicants are required to create their personal account and fill in the profile form with his/her personal details in WFP Career Web-Site through the links provided below.
Applicants must ensure filling the mandatory sections, attaching the CV, answer the pre-screening questions and  agree on legal statement prior to submitting the application.

External applicants - Interested external applicants can apply on WFP Career Site: http://www1.wfp.org/careers/job-openings

Internal Applicants - Interested internal applicants can apply through the E-Recruitment tool: Learning Management System: www.lms.wfp.org

Applicants may apply using LinkedIn profile (if available).
Qualified female applicants are strongly encouraged to apply.