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Background: For Telecommunication Company in Sudan |
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Duties and responsibilities: · Other ad-hoc meetings if needed · Organize advanced product training · BO daily, weekly, monthly report design and improvement · Create and optimize the work flow · Give technical support to BSS team · Escalate the trouble ticket to CARE when BSS team cannot solve it, and supervise it until it solved · Audit troubleshooting, analyze report and preventive guidance to avoid same problem happen again · Make preventive maintenance plan and audit the result · Audit BSS CR and arrange BSS team to supervise · Audit data configuration plan from engineering and ensure BSS team data configuration quality · Attend, cooperate and follow up BSS integration, acceptance with project department
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Minimum Qualification, Skills and Experience Required: · First degree or equivalent in a relevant discipline · Minimum of Six (6) years relevant work experience · Customer Expectation Management · Vendor Management · Configuration Management and implementation of the plan provided · Trouble ticket management, Prioritization, Fault diagnosis, Remote fault resolution, Management and control · Vendor experience of minimum 3 years in fault management, · Performance & capacity monitoring, and configuration management. · Experience in Ericsson CBV/VAS system operation experience. · Experience in system upgrades, expansions and health checks for Telecom BSS Applications · Familiar with O&M and technical support work flow
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Opportunities & Careers It’s Our Vision |
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