Vacancy Announcement No: HIBA-02272

We Secure You Best Future In Your Career

Job Title: AMS Planning &Solution Specialist
Duty Station: Khartoum
Closing Date: 16 Jan 2017

  Background:

For Telecommunication Company in Sudan 



  Duties and responsibilities:

·        Other ad-hoc meetings if needed

·        Organize advanced product training

·        BO daily, weekly, monthly report design and improvement

·        Create and optimize the work flow

·        Give technical support to BSS team

·        Escalate the trouble ticket to CARE when BSS team cannot solve it, and supervise it until it solved

·        Audit troubleshooting, analyze report and preventive guidance to avoid same problem happen again

·        Make preventive maintenance plan and audit the result

·        Audit BSS CR and arrange BSS team to supervise

·        Audit data configuration plan from engineering and ensure BSS team data configuration quality

·        Attend, cooperate and follow up BSS integration, acceptance with project department

 

 
Minimum Qualification, Skills and Experience Required:

·         First degree or equivalent in a relevant discipline

·         Minimum of Six (6) years relevant work experience

·         Customer Expectation Management

·         Vendor Management

·         Configuration Management and implementation of the plan provided

·         Trouble ticket management, Prioritization, Fault diagnosis, Remote fault resolution, Management and control

·         Vendor experience of minimum 3 years in fault management,

·         Performance & capacity monitoring, and configuration management.

·         Experience in Ericsson CBV/VAS system operation experience.

·         Experience in system upgrades, expansions and health checks for Telecom BSS Applications

·         Familiar with O&M and technical support work flow

 


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