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ICT Associate
UNDP
The United Nations Development Programme (UNDP), Khartoum is seeking qualified candidates for the following post:

 Vacancy No: 184-230-14
 Section/Unit: IMU
 Grade Level: G6
 No. of Post: 1
 Duty Station: Khartoum
 Duration: One Year (renewable)
 Closing Date: 02 Dec 2014
 
 Background:

UNDP Sudan’s Information Management Unit, under Oversight Support Division was established in February 2014 to address UNDP’s information and mapping needs to enhance data compilation, information sharing, monitoring, coordination, thereby supporting evidence based programming, and decision making. Using innovative approaches, the unit in close collaboration with M&E and PACOM teams will support the creation and management of a common information system to meet UNDP’s needs for a coordinated monitoring system based on project activities and their indicators facilitating development effectiveness tracking and impact evaluation in Sudan.
 
 Duties and responsibilities:

Key responsibilities of IMU are the following:
Design, development and implementation of strategic information management process: Review existing data systems in UNDP programme units, M&E and CSO; Design and develop an effective data and information management system and related implementation plan integrating relevant M&E indicators, standards using innovative geographic information based solutions.

 

Ensure collection, management and visualization of data: Establish linkages with UNDP programme units, projects and CSO for collection of recovery and development data and coordination of activities; Ensure maintenance of adequate mapping and recovery/development database; Support data analysis to foster evidence based programming processes; Develop templates for mapping and visualization of development results and activities using innovative approaches.

 

Support UNCT Information Management Working Group (IMWG) processes and products: Facilitate roll out of IM tools in particular the 4Ws to member agencies and partners including (I) NGOs, donors and assume administration function of the 4Ws groups; manage the IMWG tool development on the basis of user requirements and feedback; Support information requests and products of the WG; Regularly review and update IMWG website and functionality.

Background /Rationale:-

UNDP uses IMWG 4Ws tool to track info on its project activities and at the same time undertaking development of M&E IM portal to track and measure its development effectiveness. It is IMU’s core function to maintain UNDP 4Ws and develop M&E IM tool apart from meeting the map requests of many UNDP projects and programmes. To sustain these core functions of IMU as well as implement IMU ICT strategies, specialized ICT support for the unit is essential. ICT support will address the needs of database and server administration, helpdesk, procurement and user capacity building for all IM tools used in IMU. The position will also provide assistance to IMU Database Developer in various phases of the M&E IM tool development, testing, roll out and capacity building.

Functions /Key Results Expected:-

The ICT Officer will undertake following key functions:

  • Support the administration of UNDP Sudan 4Ws Database Server
  • Support Database Officer in the development of UNDP M&E IM system
  • Maintain IMU ICT tasks
  • Provide support in preparation of IMWG products

Lead the management of IMWG 4Ws Database Server

  • Administer 4Ws server by supporting  the overall management of its database including maintenance of its synchronization functionality
  • Create user profiles, synchronization groups and trouble shoot any errors
  • Provide Helpdesk support to 4Ws users
  • Rollout and provide training  to new users and user groups
  • Maintain the 4Ws tool based on output requirements & guarantee its compatibility with its web-based application on Ushahidi platform
  • Identify needs, advice and provide development support in all modules of the IMWG tool database with offsite development team

Support Database Officer in the development of UNDP M&E IM system

  • Support IMU Database Officer in all aspects and phases of the M&E IM prototype development in particular during the testing, rollout and training phases
  • Support procurement of resources requirement for the system development

Perform IMU ICT functions

  • Maintain and ensure efficient operation of all IMU softwares and hardwares
  • Create a technical sheet on all IMU IM tools with OS requirements, trouble shooting and IT specifications.
  • Advise and lead the procurement of IMU ICT requirements
  • Support implementation of ICT management systems and strategies for IMU including compliance with corporate information management and technology standards, guidelines and procedures for the development and maintenance of IMU ICT technology environment.

 Provide support in preparation of IMWG products

  • Support production of IMWG digital atlases and other related materials 
  • Administer and maintain the IMWG web resource center

Impacts of results:-

Strengthened IM and M&E functions of IMU through set up of coordinated information system for tracking projects, monitoring CP indicators and better information sharing amongst IMWG member agencies. Enhanced capacities of UNDP staff members and partners in IM systems. Better dissemination of UNDP and UNCT’s IM products.

Competencies and Critical Success Factors:-

Functional Competencies:-

Main Functional Competencies:-

  •  Adequate experience in ICT and database administration
  • Knowledge of database backup and recovery scenarios products.
  • Knowledge of the latest development and standards in software systems and products.
  • Excellent software, hardware and network trouble shooting skills.
  • Ability to work under pressure, multitask and meet deadlines.
  • Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things
  • Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
  • Analyzes the requirements and synthesizes proposals
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning
  • Demonstrates good knowledge of information technology and applies it in work assignments
  • Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion
  • Organizes and prioritizes work schedule to meet client needs and deadlines
  • Establishes, builds and sustains effective relationships within the work unit and with internal and external clients

Knowledge Management and Learning

  • Shares knowledge and experience and provides helpful advice to others in the office.
  • Ability to develop systems for structuring, codifying and providing access to information and knowledge.

 Development and Operational Effectiveness

  • Ability to provide IT support services including IT hardware/infrastructure support, ERP support, other IT applications support, web design and maintenance.
  • Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP.
  • Ability to provide input to business process re-engineering, elaboration and implementation of new systems.
  • Ability to lead  planning and reporting

 Leadership and Self-Management

  • Focus on results for the clients and respond positively to feedback.
  • Consistently approach work with energy and a positive, constructive attitude. 
  • Demonstrate openness to change and ability to manage complexity.     

Core Competencies:-

  •  Demonstrating/safeguarding ethics and integrity 
  • Self-development, initiative-taking
  • Acting as a team player and facilitating team work
  • Facilitating and encouraging open communication in the team, communicating effectively
  • Creating synergies through self-control
  • Managing conflict
  • Learning and sharing knowledge and encourage the learning of others. 

Corporate Competencies:-

  •  Demonstrates commitment to UNDP’s mission, vision and values.
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability. 

 

 

 
 
 Minimum Qualification, Skills and Experience Required:

Education:

Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification). University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) are required.


 

Work Experience:

6 years of professional working experience at the national level in supporting & setting up information technology infrastructures and network administration.

Strong practical knowledge and experience in management of hardware and software platforms, telecommunications facilities, and helpdesk support.

Knowledge of Windows-based packages/applications in a busy computer network environment, Open Data and Open Technologies.

Experience in web management, web development and ICT project budgeting.

Previous experience in developing and implementing interactive database tools for recovery- and/or development programming purposes is desirable.

Skills:

Visual Basic.Net, C#, Oracle, ASP.Net, PHP, Java; and Knowledge about Geographic Information System (GIS) are desirable but they are not requirements

Other Skills:-

Strong written and oral skills in conveying technical information to non-technical colleagues and partners.

Excellent liaison, co-ordination, and planning skills.


 

Languages:

 Fluency in the UN language and national language of the duty station.
 

 
Only short-listed candidates will be contacted.
Women Candidates are highly encouraged to apply.
Notice
UNDP, as a matter of practice, does not charge any application, processing fee at any stage of the recruitment.







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