Responsible for the delivery of consistent, high-quality technical services to support MTI’s programs within 

Sudan. Reporting to the Logistics Coordinator and working closely with the Global IT Services Team at 

Headquarters in implementation and delivery and management of IT services. Provide technical support to data collection applications and infrastructure at the program front line. 

• Responsible for ensuring consistent technology support for all staff and troubleshooting IT issues. 
• Collaborating with IT Global to identify technology needs and ensure solutions meet program requirements. 
• Observe and support the appropriate use of IT materials and assets, ensuring assets are issued and returned in line with MTI policies. 
• Support with assurance of service levels in designated geographical areas and projects.   
• Manage the deployment, monitoring, maintenance, upgrade, and support of all user systems, including computers, operating systems, hardware, software, and peripherals. 
• Act as focal point to connectivity service providers and ensure stable connection levels are maintained in designated locations. 
• Ensure software licensing, patching and maintenance for end-user systems and services and, ensuring compliance with licensing requirements on all Medical Teams user systems. 
• Manage airtime, data, and TV subscriptions and disseminate to staff according to MTI policies and procedures. 
• Provide information systems technical expertise and support to data collection processes in health facilities and community health workers. 
• Deliver technical capability in the systems and platforms used for data collection and reporting and act as the country focal point for these systems. 
• Use and maintain central storage systems to ensure access to and continuity of information across locations. 
• Contribute to increased adoption of MTI standard IT systems through promotion and training of staff in policies, procedures, and systems. 
• support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.  
• Conduct training and skill development related to IT for all MTI employees. 
• Manage and ensure monthly updates of MTI SharePoint for business continuity and back up purposes. 
• Other duties as assigned. 

EDUCATION, LICENSES, & CERTIFICATIONS                                                                                                                                                                                                   

• Bachelor’s or equivalent in Information Technology 
• Vendor Professional Certification or other certification in software development would be an advantage. 

 EXPERIENCE                                                                                                                                                                                               

REQUIRED: 

• 2 -5 years of experience providing technical support in a business environment, primarily in systems administration and providing training to end users. 
• At lest 2 Years Experience working with INGOs or UN . 
• Some experience in software development would be an advantage. 

 KNOWLEDGE, SKILLS & ABILITIES                                                                                                                                                                                                       

KNOWLEDGE  

• Strong knowledge of software development, networking, and desktop operating systems. 
• Strong knowledge of wireless technologies and connectivity. 
• Strong knowledge of data collection platforms and tools. 
• Strong knowledge of information security policies and procedures. 
• Strong knowledge of troubleshooting techniques. 

SKILLS  

• Skilled in troubleshooting IT issues. 

Skilled in identifying IT needs. 

How to Apply

Applicants must submit their applications, cover letter, Curriculum Vitae, All qualifications, work certificates, nationality card and birth certificates, 3 reference letters through Sudan JOB website and at HAC. Or Labor Office Gardref Hard copy applications .

    Application deadline is May, 05/2024.